Tuesday, January 13, 2009

Crisis of Confidence: Averted

Morale is low in a lot of workplaces. Employees are worried about losing their jobs. They are wondering if the good, hard work they are doing is being noticed by managers. Managers, are worried about numbers (sales, leads, budgets, etc) and are not particularly worried about their employees... That is worrisome.

It's funny how, in times like these, the hierarchy gets magnified. Everyone looks up. All eyes to the top. When you see the eyes going up, you can bet the morale is going down.

But managers can do a lot to get their employees eyes focused back on their work by instilling some confidence. Remember, your employees want to know that the work they are doing is being noticed because their fear is, that if it isn't, then neither are they. And if they aren't being noticed, then they are just a drain in the budget and their time is limited.


So, at a minimum, take a moment to recognize the work that your employees are doing. Even better, do a survey to find out what is important to them right now. Ask them questions. When your employees see that you are interested, they will feel more motivated and less worried and their eyes will look down and refocus.

It's only a crisis because we call it a crisis. So, it's a crisis of confidence.

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