Scientific Research Update: Summer 2008

We found that the following academic research articles prove highly valuable and applicable to Human Resource Management in practice:

Should HR monitor the job satisfaction of various 'teams' on the job?

• Kelly, Allison ET AL. Satisfied Groups and Satisfied Members: Untangling the Between- and Within-Groups Effects of Need Satisfaction. Journal of Applied Social Psychology. July 2008, Vol. 38., Issue 7, p. 1805-1826.

How to identify 'Self-Starters' and why this saves work for HR.

• Lam, Chak Fu ET AL. Self-determined Work Motivation Predicts Job Outcomes, But What Predicts Self-determined Work Motivation?. Journal of Research in Psychology. Aug 2008, Vol. 42., Issue 4, p. 1109-1115.

How has our understanding of Work Motivation changed in the last decade and what does that mean for your company's motivational approach?

• Latham, Gary. Work Motivation Theory and Research at the Dawn of the Twenty-First Century. Annual Review of Psychology. 2005, Vol 56., Issue 1, p. 485-516.

Why should HR take an interest in the social interactions taking place at work?

• Rousseau ET AL. Social Interactions at Work and Psychological Health: The Role of Leader Member Exchange and Work Group Integration. Journal of Applied Social Psychology. July 2008, Vol. 38., Issue 7, p.1755-1777.
• Teven, Jason ET AL. Communication Correlates of Perceived Machiavellianism of Supervisors: Communication Orientations and Outcomes. Communication Quarterly. May 2006. Vol. 54., Issue 2, p. 127-142.

What do we mean by 'Justice' in the workplace and how does that affect organizational performance?

• Wen-Chih, Liao ET AL. Organizational Justice, Motivation To Learn, and Training Outcomes. Social Behavior and Personality: An International Journal. 2006. Vol. 34., Issue 5, p. 545-550.

How can managers correctly identify potential drivers of e-service quality to improve their operations?

• Heim, Gregory ET AL. Process Drivers of E-Service Quality: Analysis of Data from On-Line Rating Sites. Journal of Operations Management. Aug. 2007. Vol. 25., Issue 5, p. 962-984.

How long is too long when dealing with E-complaints?

• Mattila, Anna ET AL. The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent. International Journal of Hospitality Management. June 2003. Vol. 22., Issue 2, p. 135-145.

How E-services make HRM systems effective.

• Ehrhart, Karen ET AL. HRM At Your Service: Developing Effective HRM Systems in the Context of E-Service. Organizational Dynamics. Jan. 2008. Vol. 37., Issue 1, p. 75-85.

You can download the abstracts for the above articles here >>